Social Media 101
Jared Beard, White Iron Data

1098Ts: Why Does the IRS Hate Us?
Geri Landwehr, University of Northern Colorado; Charmaine Daniels, Morehouse College

Ethics in Higher Education (Replaces Doing Right)
Robert E. Dixon, Oklahoma State University

PCI-DSS Compliance (Replaces Payment Trends and PCI)
Matt Schaefer, Indiana University

Process Improvement (Parts 1-3)
Bill Edmunds, Gentleman’s C Higher Ed Consulting

The Post-9/11 Veterans Educational Assistance Act (Replaces Veterans Education Benefits)
Dr. Richard Robitaille, Berkeley College

PCI Compliance – Everybody’s Business
Linda Wilson, Gonzaga University

Career Advancement Strategies for Bursars
Charmaine Daniels, Morehouse College

Payment Plans as A Vehicle to Enable Student Success
Eileen Gazzuolo, CashNet

Fraud: The Big Picture
Brenna Dixon, Oklahoma State University

Softer Communications, Stronger Results
Darnell Long, Georgia State University

Financial Aid 101 for the Bursars Office
Geri Landwehr, University of Northern Colorado

Collection Agency & Vendor Audits
Jessica Sabourin, Harvard University

The Road Between the Bursar & the One Stop
Bruce McGee, Miami University

Leading Beyond Differences
Amanda Flurry, Millersville University of Pennsylvania

Perkins Liquidation Logistics
Laurie Beets, Oklahoma State University

Veterans Resource Centers & Campus Vet Support
Dr. Richard Robitaille, West Point

Problems You Didn’t Even Know Existed
Keith Fitzsimmons, University of Kansas Medical Center

Medical Withdrawls, Same or Different?
Bruce McGee, Miami University

The Power of Partnership: Meeting Students Where They Are
Betsy Burton-Strunk, BankMobile; Judith Flink and David King, OnPlanU by Flywire; Tom Metcalf, Flywire

Safe & Sound or an Easy Target? Office & Personal Safety
Keith Fitzsimmons, University of Kansas Medical Center

Millennials Disrupted: Staying Focused in a Gig Economy
Betsy Burton-Strunk, BankMobile

Bursars Role in Managing Staff & Supervisors
Miranda Paredez, Touro College

Distributed Ledger Technology: Its Future in Higher Education Parts 1 & 2
Dr. Robert Harpool, High Ed Administration Consultant

Fraud is Rampant: Six Key Principles for Security
Craig Jeffrey, Strategic Treasurer

Student Financial Literacy: The Ultimate WIN/WIN for Your University & Its Students
Bill Edmunds, Gentleman's C Higher Ed Consulting

The College Confidence Index and Transparency: Helping Students and Families Take Informed Action
Daniel Durazo, Allianz Worldwide Partners; John Fees, NextGen Insurance/Grad Guard; Cheryl Cooper, TMS

Global Payment Trends and the Local Campus
Matt Schaefer, Indiana University

PCI Solved (Sort Of) – New Rules and New Tools
John McElroy, TouchNet

Dealing With the Headaches of PCI DSS
Matt Schaefer, Indiana University

Follow the Money
Michael Wilson, TouchNet

The Criminal Playbook: Making Crime Less Lucrative
Craig Jeffrey, Strategic Treasurer

Creating Efficiencies and Paperless Solutions
Amanda Flurry, Millersville University of PA

Generation Z: The World Really is Flat
Judith Flink & David King, OnPlanU by Flywire

Collections Toolbox I: A Process Shakeup
Renae Doyle & Kim Elliott, Indiana University

1098Ts: Why Does the IRS Hate Us So Much?
Geri Landwehr, University of Northern Colorado

The Post-9/11 Veterans Assistance Act and the Future of the GI Bill
Dr. Richard Robitaille, West Point

Fraud: A More Focused Look
Brenna Dixon, Oklahoma State University

Collections Toolbox II: A Partner Shakeup
Renae Doyle & Kim Elliott, Indiana University

AR Best Practices
Tori Williams, Georgia State University

Communications in Leadership: Learning How to Be More Aware          
Jessica Sabourin, Harvard University

A “One Size Can Fit All” Title IV Disbursement Solution
Howard Polack & Melissa Berube, TMS

Ethics in Higher Education
Dr. Robert Dixon, Oklahoma State University

I Am Not A Superhero: Self & Team Care Strategies for Managers
Darnell Long, Georgia State University

Rebuilding a Broken Team
Torri Williams, Georgia State University

Automating Tuition Appeals
Dee Wilson, Portland Community College

Perkins/Legislative Update
Jan Hnilica, Wheaton College; Lori Hartung, Todd, Bremer & Lawson